Reviews

We value the feedback we get.
We think you will, too.

We make more than 1000 deliveries every week across the nation.  A few days after delivery, our customers get an email survey about their experience, with 3 simple questions.  Our favorite is: ‘How likely is it that you would refer us to a friend?’ You’ll see below how much feedback we get every week.  We love to hear the good, and pay special attention to problems.  We don’t smile until you do.

10/28/2018
Our salesperson, Lynn was very professional, knowledgeable and personable.

    
Mary
Falls Church, VA
10/19/2018
I love your products! I have bought many and will continue to buy. The quality is there.

    
Andrew
Falls Church, VA
10/19/2018
Lynn was exceptionally helpful – introduced herself, but then gave us space to browse and discuss, then was a huge help in guiding our design choices. The rest of the staff was very personable, as well. Overall, an extremely pleasant experience that makes me very like to return to BestPrice for other items.

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Kathy
Falls Church, VA
10/10/2018
Our design consultant was awesome in every respect.

    
Linda
Falls Church, VA
10/5/2018
Customer did not leave a comment.

    
Dennis
Falls Church, VA
10/2/2018
Customer did not leave a comment.

    
Marianne
Falls Church, VA
9/28/2018
Jeff Ferguson is a joy to work with. Great sense of humor and lots of patience.

    
Emily
Falls Church, VA
9/28/2018
Customer did not leave a comment.

    
Shannon
Falls Church, VA
9/24/2018
Jeff was super awesome – made the buying experience a breeze and really helped us make fantastic choices. He also went out of his way to help with the financing! Thank you, Jeff!

    
Elizabeth
Falls Church, VA
9/24/2018
Customer did not leave a comment.

    
Wendy
Falls Church, VA
9/15/2018
Customer did not leave a comment.

    
Audrey & Don
Falls Church, VA
9/15/2018
Customer did not leave a comment.

    
Brooke And Eric
Falls Church, VA
9/10/2018
We can’t say enough good things about Susan Blaik. She was amazing to work with. She’s very patient but understood exactly what we wanted before we could really articulate it. We hope to work with her on some of our other rooms.

    
Susan
Falls Church, VA
9/6/2018
Susan was very professional, friendly and provided her undivided attention.

    
Theresa
Falls Church, VA
8/17/2018
I am a repeat customer at Ballard. Our design consultant, Susan Blaik, was amazing. She was creative, helpful and super organized. A VERY positive experience! And, LOVE the great 30% off the store sales. This makes it possible for me to get the high quality furniture I want at a price that is affordable.

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Justin
Falls Church, VA
8/17/2018
Emlyn Ward is the best! Friendly, responsive, knowledgeable and a great eye! She is a true asset to your company. Her touch combined with your high quality furniture makes us satisfied customers who will be returning!

    
Renee
Falls Church, VA
7/20/2018
Jeff is amazing!

    
Minji
Falls Church, VA
7/6/2018
Customer did not leave a comment.

    
Maureen
Falls Church, VA
7/2/2018
Customer did not leave a comment.

    
Preferred
Falls Church, VA
6/10/2018
Delivery was fast and easy. The table had some unexpected notches in the wood we were not expecting, but the overall quality is really great.

    
Philip
Falls Church, VA
6/9/2018
Customer did not leave a comment.

    
Michelle
Falls Church, VA
5/24/2018
We really enjoyed working with the sales associate in the Falls Church store, Em. She was very helpful and made excellent fabric recommendations. We are very happy with the resulting sofa.

    
Ken
Falls Church, VA
5/18/2018
Absolutely top notch from showroom to delivery.

  
Rosie
Falls Church, VA
5/17/2018
stay in touch with customer on items that keep being backordered. I am a designer whose clients have no furniture to sit on having relocated from another state. I ordered all pieces 3 months in advance to insure they would have their condo set up prior to their arrival. This is very frustrating

BestPrice Response:

We spoke with the customer and fully explained the delays. The customer is satisfied with the conversation and updates will continue on a weekly basis.

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Maria
Falls Church, VA
5/2/2018
Customer did not leave a comment.

    
Susan
Falls Church, VA
5/1/2018
Customer did not leave a comment.

    
Nicole
Falls Church, VA
4/25/2018
The woman who helped me pick out the couch and pillows was above and beyond helpful, knowledgeable and patient. Made it easy and a pleaaant experience and I valued her opinion. The delivery team was so impressive. Was hoping I could write a review on this bc they were so friendly, prompt and efficient and I was really impressed.

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Joan
Falls Church, VA
4/12/2018
Emlyn Ward in the Fairfax office was one of the main reasons we purchased our sofa and the reason we will go back and the reason we’ve recommended friends to her.Not only is she charming but she listens and she knows the BestPrice products. A combo very few other retailers have I’ve found.

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Doug & Claire
Falls Church, VA
4/12/2018
Jeffrey was great but very busy on the day we ordered the sofa. He kept getting called away to deal with other customers. The delivery people were not helpful at all. They wouldn’t help move the old couches and left the cushions askew rather than setting thr couch up properly. Paying several thousands of dollars on a couch and then another $150 for delivery, I anticipated better service. It was touted as white glove, etc. Not really. We had a table delivered by Macys the following day and the delivery men were incredible by comparison. They offered to vacuum before they set up the new table. I got a call immediately after they left asking about the experience. I was happy the couch was ready so fast, but your delivery service fell far short and that’s the lasting impression. Thanks for finally asking.

BestPrice Response:

We have reached out numerous time to the customer. We are waiting to hear back from them so we can learn about their experience.

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Marianne
Falls Church, VA
4/9/2018
Loved working with Jeff Ferguson he was very patient and great fun. Will work with him again next time I am purchasing furniture etc. The delivery crew were amazing; everything in place in less than 5 minutes and that included removal of all the packaging materials.

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Tim
Falls Church, VA
4/5/2018
Customer did not leave a comment.

    
Kathryn
Falls Church, VA
4/5/2018
Susan Blaik was the salesperson I dealt with. She was well informed and answered all my questions capably. My experience was very “low pressure”, and I love the new furniture!

   
Melinda
Falls Church, VA
3/29/2018
After some confusion, this couch is a replacement for the first one and it is what I had wanted in the first place. However, the seat cushions on the loveseat don’t fit properly and the fabric appears to be cut or sewn wrong on one of them as well. A technician is coming hopefully to resolve the problem. I was told they would be more flexible in scheduling and they weren’t.

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Teresa
Falls Church, VA
3/22/2018
The cushions don’t seem to be cut evenly

    
Derek
Falls Church, VA
3/14/2018
Customer did not leave a comment.

    
Suzanne
Falls Church, VA
3/8/2018
Customer did not leave a comment.

    
Cindy
Falls Church, VA
3/1/2018
The sales person knew our requirements for a recliner and immediately showed us a good fit, she took the time to highlight some end tables that might work and then was quick and efficient in doing the paperwork. The delivery men were right on time, at the beginning of our window and were in and out in 10 minutes. A wonderful experience!

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Susan
Falls Church, VA
2/15/2018
Customer did not leave a comment.

    
Kerry
Falls Church, VA
2/13/2018
The delivery process was very easy and convenient.

    
Dianne
Falls Church, VA
2/9/2018
Very friendly and helpful sales staff – they could not help it that the system was SO SLOW that we had to wander around for over an hour to get our application in the system. Once done, we were on our way quickly. The item was delivered as promised. Note: Overall the quality of the media center was great but around the 6 glass frames the stain was not applied. My husband who is a master wood craftsman should be able to fix it but he probably won’t because it would entail taking off the 6 doors, removing the glass, matching the stain, applying it, reassembling the doors and re-installing them. The stain is good on the frame top & bottom but on the right just not there. Since the color is a dark cherry, it is quite noticeable. I doubt that he will go to the trouble to fix it. Like I said, overall goo quality. Also, our stereo/audio/etc. components would only fit in one of the top 3 spaces designed for that. Now wish that those were also behind glass – to keep out the dust. We are happy.

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James
Falls Church, VA
2/8/2018
Very friendly store and del. guy were very professional

    
Peter
Falls Church, VA
2/1/2018
Customer did not leave a comment.

    
Cathie
Falls Church, VA
1/24/2018
Customer did not leave a comment.

    
Nicholas
Falls Church, VA
1/24/2018
Customer did not leave a comment.

   
Kenneth
Falls Church, VA
1/18/2018
Still waiting for mirror for dresser!

BestPrice Response:

We apologized for the lack of communication. The mirror was backordered and was delivered 1/28/18.

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Pamela
Falls Church, VA
1/4/2018
Sales staff was friendly, knowledgeable, and not overbearing. Delivery crew was on time and called when they were on the way, were polite, friendly and helpful.

    
Vicky
Falls Church, VA
12/30/2017
We. had an excellent experience buying furniture at Basset. We dealt with a number of people and everyone was very courteous and helpful. Our salesperson, Jeffrey Ferguson, was outstanding. The delivery people were great. Everyone was very knowledgable. Things couldn’t have gone better. The recliners and sofas look great in our homes. Thank you

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Nicholas
Falls Church, VA
12/28/2017
Customer did not leave a comment.

    
Aileen
Falls Church, VA
12/28/2017
Why not? Our entire experience was exceptional.

    
Zanda
Falls Church, VA
12/28/2017
I really appreciated working with Ms Chan. She was very patient and I was able to take my time and make a well informed, thoughtful purchase. I depended on Ms Chan’s expertise and she didn’t let me down. I will purchase products again and my hope is that she’s there to help facilitate my purchases in the future.